NEW URGENT TREATMENT CENTRE AT PETERSFIELD HOSPITAL
Petersfield Urgent Treatment Centre
Open for 12 hours a day, seven days a week, 365 days per year.
Petersfield Community Hospital, Swan Street, Petersfield, Hampshire, GU32 3LB
When should I use the Urgent Treatment Centre?
Examples of the types of patients suitable for the UTC at Petersfield include those with:
- Strains and sprains
- Suspected broken limbs
- Minor head injuries
- Cuts and grazes
- Bites and stings
- Minor scalds and burns
- Ear and throat infections
- Skin infections and rashes
- Eye problems
- Feverish illness in adults or children
- Constipation and urine infection
- Emergency contraception
The above list is not exhaustive and there will be other conditions and symptoms that staff can see. It includes many functions at present provided by the minor injury units. As UTCs can deal with a wider range of issues and are open longer than MIUs, they will help you to get the support you need without going to ED. If in doubt, call NHS 111, which has a full a comprehensive list of symptoms and conditions appropriate for each service – and they will be able to direct you to the right service. The service is not designed to see walk-in primary care patients who could be seen at an in-hours GP practice.
The following patients will be sent to another facility:
- Those suffering from mental health problems
- Those who may require any bloods to be taken
- Children under 1 year old
- Any pregnancy-related problems
The existing minor injuries unit at Petersfield Community Hospital been enhanced and is now an Urgent Treatment Centre (UTC).
What is an Urgent Treatment Centre?
UTCs are community and primary care facilities providing access to urgent care for a predominantly local population. They encompass current Walk-in Centres, Minor Injuries Units, Urgent Care Centres, and all other similar facilities for people with an urgent – but not an emergency – health need. They are GP-led.
When will the UTC be open?
The UTC will be open 12 hours a day, seven days a week, 365 days a year, including bank holidays, from 8am to 8pm.
What facilities will the UTC have?
Patients will be able to access a GP-led UTC which will typically be staffed by GPs, nurses and other clinicians, with access to simple diagnostics and tests, including urinalysis (a test of your urine to detect and manage a wide range of disorders), an electrocardiogram (ECGs record the electrical activity of your heart) and X-rays for suspected broken bones so that all localities would have a consistent offer for out-of-hospital urgent care, with the option of appointments booked through a call to NHS 111 and offering a range of services including emergency contraception. UTCs will work alongside other parts of the urgent care network including primary care, community pharmacists, ambulance and other community-based services to provide a locally accessible and convenient alternative to ED for patients who do not need to attend an acute hospital. They will also work very closely with the Emergency Department so that appropriate onward referrals can be made quickly and safely.
How do I access the services at Petersfield?
The UTC will have appointment slots throughout opening hours. Patients are encouraged to contact NHS 111 online or by phone to access urgent treatment services. A range of clinical professionals will be available to speak to callers, and when a patient needs an appointment at the UTC or other service, an appointment time will be booked directly for them – which will further reduce waiting times on site. UTCs will also take referrals from the ambulance service and GP practices or via their own reception staff. Patients who walk in without a pre-booked appointment will be seen if appropriate but may be referred elsewhere if that is deemed safe and more appropriate.
So can I walk in?
Yes. You will be clinically assessed by a nurse or other trained health professional but would only be prioritised for treatment over pre-booked appointments where this is clinically necessary. Patients who have a pre-booked appointment should be seen and treated within 30 minutes of their appointment or arrival time.
How quickly will I be seen at the new UTC?
By calling 111 first and booking an appointment you can reduce your waiting time and prevent overcrowding in communal waiting areas. This appointment will be within four hours of you making the call or using the online service. The 111 service also works closely with local GP services, offering routine and same-day appointments, and out-of-hours general practice for both urgent and routine needs. It will also take appointment requests from the ambulance service. If you can’t call 111 or use the App don’t worry as you can still walk in, but you may have to wait to be seen as they will always see patients in order to urgency not in the order of when you arrive.
Will all appointments be face-to-face?
Whilst many appointments will be face-to-face, some consultations may be carried out by telephone or video consultations, if appropriate to do so and/or to help social distancing. The clinician you talk to may decide that you don’t need a further appointment to see anyone face-to-face and may be able to give you advice and guidance on how to help you get better by yourself (self-care) without having to go to a UTC, ED or primary care. However, if you do need to see someone face to face then they can book an appointment time for you at the place best able to deal with what you need.
Please do not contact the practice about your COVID-19 vaccination status.
We cannot provide letters showing this information.
However, following the announcement about the new traffic light system for international travel, we wanted to share some information with patients about how you can demonstrate your COVID-19 vaccination status.
How to access your COVID-19 vaccination status
You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. The government recommends that people register with the app before booking international travel.
If you are not already registered for the NHS App, you might find it helpful to view the following video, which talks through the process of registering for it – YouTube: Register with the NHS app: Quick guide
If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine. The government expects the letter to take up to 5 days to reach you.
More information about how to you will be able to demonstrate your coronavirus (COVID-19) vaccination status on the government website: www.gov.uk/covid-19-vaccination-status
The service will go live from Monday 17 May.
FACE MASKS - PLEASE ENSURE YOU ARE WEARING ONE AT ALL TIMES WHEN VISITING THE SURGERY
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Welcome to RIVERSIDE KELSEY SURGERY
Riverside Kelsey Surgery serves Liss as well as the surrounding villages. Our team includes three GPs, Lead Practice Nurse, Treatment Room Nurse, two Health Care Assistants as well as our Practice Manager and Reception Team.
At The Riverside Partnership, we aim to treat all our patients promptly, courteously and in complete confidence.
We take pride in that we offer the traditional 'family practice' service that is sadly disappearing due to the current pressures within General Practice. We offer an appointment with the correct health care professional rather than a telephone triage service.
PRIMARY CARE NETWORKS – (PCNs)
From 1 July 2019, all GP practices - including ours - will start to work together in ‘Primary Care Networks’ (PCNs), to share their expertise and resources over wider geographical area.
The NHS’s Long Term Plan, published in January 2019, aims to integrate a lot of services which have traditionally worked separately - like mental health services, physiotherapy and social care. By working together in a PCN, practices like ours can offer you a wider range of services than we can on our own, and give you much faster and more efficient access to the right care and support.
Each PCN will develop teams of healthcare professionals, including GPs, pharmacists, district nurses, community paramedics, physiotherapists and other health workers, to provide tailored care for patients in their community. A ‘Social Prescriber’ will be appointed in each PCN to help direct people to a whole range of nonmedical services, like social clubs, community support groups and exercise activities, that will help them take greater control of their own health and stay well.
Within the South Eastern Hampshire CCG area, PCNs will deliver personal care valued by patients and GPs, and allow better collaboration between us and other practices. Locally, our PCN details are as follows
We are part of East Hants PCN and look forward to working alongside the following practices;-
East Hants PCN
Swan Medical Group
The Grange Surgery
Liphook and Liss Surgery
Rowlands Castle Surgery
Dr Richard Kershaw
Dr Richard Kershaw
PRACTICE MISSION STATEMENT
Our mission is to:
- Treat you with respect and courtesy at all times
- Provide you with advice and treatment in a timely manner
- Help you make decisions about your health by treating you with respect
- Discuss available treatments and refer you on to other experts where necessary
- Act as your advocate and guide through health care services
- Maintain confidentiality in what we discuss and the records we keep on your behalf
- Keep up to date with developments in health care by continuing to learn
In return we ask you to:
- Keep your appointment and/or let us know as soon as possible if you are unable to attend
- Only use urgent out-of-hours services for urgent conditions which can't wait until the next day or over the weekend.
- Be respectable to our staff. They do their best for you.
- Let us know if you have any suggestions or cause for complaint as soon as possible
- Let us know when we have done well
Patients who need to see a doctor urgently whilst the surgery is closed can contact the Out of Hours service on 111.nhs.uk or telephone 111
All practices in the SHIP Cluster, Southampton City, Hampshire, Isle Of Wight and Portsmouth must undertake compulsory training days each year.
The aim of this is to provide practices with protected time for co-ordinated, relevant and focused, quality education programmes for all staff from GP's to reception staff.
The training days will usually occur every 3 months and will involve the practice closing from 12.00p.m. on the day of training and remaining closed until the following morning.
Patients who need to see a doctor urgently whilst the surgery is closed will have access to the Out of Hours Services during this time. Tel. 111.
GP Practices in this area are making it easier for you to make appointments at times which suit you. From October 2017 all practices in South East Hampshire and Fareham and Gosport - including ours - will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays and on Sunday mornings.
This extends the normal opening hours for surgeries which until now have usually run until 6.30pm on weekday evenings.
If you need to see someone we will be able to offer you an appointment at your local 'hub' location - they are located at Petersfield Community Hospital, Badgerswood Surgery Bordon, Waterlooville Health Centre, Havant Health Centre, Fareham Community Hospital and Gosport War Memorial Hospital.
Please click on the Link below for further details:
GPEA Patient Leaflet
(Site updated 14/07/2021)